Vanessa Newman Property Lawyers pride themselves on their quality of service. When the company was established, the driving force behind it was to offer a premium service for the everyday person at everyday prices. We will do this by only ever having one Licensed Conveyancer dealing with a limited number of active cases at any one time. This will allow us to manage each matter with a real personal touch and stay on top of every transaction. Thus providing the client with a speedy, efficient, effective and professional service. It is important that buyers are aware that buying or selling a home normally takes 2 to 3 months. The process can take longer if you’re part of a chain of buyers and sellers. For some initial information on buying or selling your home please visit https://www.gov.uk/buy-sell-your-home.
Every transaction can be split into 6 stages with indicative timescales as follows:
Instructions - 7 to 14 days from the acceptance of a quotation. On Sale this includes obtaining title documents and completed forms from the client. On a Purchase this includes establishing the funding requirements.
Pre-exchange (submitting a contract) – Within 5 days of confirmation of instructions. On a sale this includes replying to additional enquiries. On a purchase this includes submitting searches, raising enquiries and receiving mortgage instructions. This is the longest part of any transaction and can take up to 8 weeks.
Prior to exchange of contracts – Within 7 days of pre-exchange work being complete. On both the sale and purchase we report to our clients with contract and transfer for signing.
Exchange of contracts – Upon receipt of signed contract and transfer and providing the remainder of any chain transactions is ready.
Completion – This usually takes place within 5 to 7 working days of exchange of contracts. This is the day that keys are handed over.
Post completion – On a sale this includes redeeming a mortgage. On a purchase this includes registering the transaction at HMLR. This can take anything up to 6 months.
We are a small company with only a small number of staff and this is where you as a client benefit. We each have our own transactions to deal with and therefore we can afford to keep our number of cases lower ensuring we pay attention to every client but all the time keeping the cost of our service provided in line with other firms who have their fee earners manage a much larger caseload.
We have links with a number of estate agents to whom we pay a fee for a referral of a client. This fee varies from between £100 and £150. Paying a referral fee does not affect the fee that you pay us, and is not added to your fee, as this is a separate agreement which is paid for by the business.
We may be small but we are very serious about our service. We are regulated by the Council of Licensed Conveyancers (CLC) which means that we are qualified, professional specialists in property law and our Conveyancer is also a Commissioner for Oaths, which means she has legal authority to administer and witness official documents e.g. affidavits to swear that a statement is the truth. To meet the CLC regulatory obligations we have to provide you with the following:
An honest and lawful service.
A high standard of legal services.
Dealing with your matters using care, skill and diligence.
A high standard of service using our arrangements, resources, procedures, skills and commitment.
A service which is accessible and responsive to your individual needs.
Not make you feel discriminated against, victimised or harassed.
A service which is not below the standard you could expect, however, if we accept responsibility for this we must provide you with appropriate redress.
Your individual needs to be taken into account should you make a complaint.
A swift, impartial and comprehensive service if making a complaint.
In addition to all of this we must also ensure that we have appropriate Professional Indemnity insurance in place and that we hold all of our clients monies in a separate bank account to the office monies.
We are also a LEAP Best Practice Standard Accredited firm which means that they audit us on a regular basis to ensure we meet their high compliance standards.
We are committed to providing a high quality legal service to all our clients. However we also accept that mistakes, misunderstandings, delays and other errors can occur. When something goes wrong we need to know about it and all complaints should be raised with Vanessa Newman in the first instance. If we cannot agree on a way to resolve your complaint suitably then we would be agreeable to settling the matter through https://ec.europa.eu/odr. Please click on the link for further information.
Sales & purchases
Freehold or Leasehold? New build? Buy to let? Right to buy? No matter what type of sale or purchase we have the experience and skills to see the transaction through to conclusion. Contact us for a quote.
Selling a property at auction? Let us prepare your auction pack.
Thinking of buying a property at auction? Let us review the auction pack for you before you bid. We can hit the 28 day deadline to complete with minimal fuss. Contact us for a quote.
Help to buy schemes
We have experience in the governments Help to Buy schemes such as Help to Buy ISA and Shared Ownership. Click on the link for more information from the government website and contact us for a quote.
Not all mortgage companies offer free legals when you remortgage. Even if they do, sometimes you may not wish to use them. We can act on yours and the lenders behalf for a fixed fee. Contact us for a quote.
Transfer of equity
There are many reasons why people choose to transfer their equity, sometimes financial and sometimes for relationship reasons. We can advise you of the implications involved whilst dealing with the transfer. Contact us for a quote.
The purchase of a newly-built property is a completely difference experience than dealing with the conveyance of an existing property and the matters which need to be considered can be more complex. Contact us for a quote.